Field Service Technician - Columbia PSI

Columbia Machine World Headquarters•Denver, CO

2d•$59,740 - $82,400•Remote

About The Position

At Columbia PSI, we are driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world. With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide. This role provides technical customer service and support during the installation, commissioning, and servicing of automated bagging and palletizing equipment, as well as customer training and technical assistance.

Requirements

High School or GED required
3-5 years of experience
Microsoft Office (Word, Excel, PPT, Outlook)
SugarCRM
PLC troubleshooting (program editing & network connections)
Specific Knowledge of RSLogix, Compact Logix
ControLogix (PLC programming)
PanelView & Panelmate
Motion Control
Analytical
Project/Process Management
Computer/Technical
Organizational
Interpersonal Communication
Problem- Solving
Written and Oral Communication
English Language
Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail
Strong electrical knowledge and ability to troubleshoot in a systematic manner
Valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver
Ability to travel to/from airports and/or customer facilities utilizing your own, leased or rented vehicle

Nice To Haves

Associate’s degree or vocational or technical school degree preferred
Spanish a plus

Responsibilities

Provides comprehensive assistance in person or via phone or email
Supports customers with timely response to service requests that includes frequent travel up to 75%
Educates, trains, and troubleshoots problems both on-site and remotely
Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction
Supervises local electricians, assemblers, and welding personnel during installation
Ensures that all aspects of the equipment are functioning properly and safely
Tests local input and output once the electrical installation is complete
Tests all devices after installation and assures all control interlocks and alarms are functioning
Educates and trains customers on equipment and safety features to ensure continued proper functioning of the equipment
Complete the service trip in a safe and efficient manner within the allotted time frame
Exhibits continual awareness of quality standards and estimated cost parameters
Increases customer interest in plant upgrades and future modifications
Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues
Provides technical support to sales representatives, records key information to aid the sales team in quoting
Completes job and expense reports within established time guidelines
Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
Document safety issues that are observed
Records historical solutions and diagnostic experience via the solutions database
Utilizes SugarCRM to build a customer knowledge database
Utilizes SugarCRM to track relevant service trip reports, assign tasks, and update Service Trip Status
Understands and documents internal and external customer needs and expectations
Develops resources and critical service metrics to ensure these needs are being met
Communicates to appropriate team(s) when an expectation will not be met
Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams
Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams
Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications
Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned
Participates in applicable SOP and SWI training as well as knowledge base