Field Service Technician (Part-Time)

Exodigo•Burlington, NJ

4d•$36 - $46•Hybrid

About The Position

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025. We are seeking a Part-Time Field Service Technician, to join our Global Supply Chain department. This position will be supporting the Field Service Technician 20 hours/week and help bridge the U.S. Logistics and the R&D/Supply Chain teams in Israel regarding technical issues —verifying kits to a serial-number level, documenting results in NetSuite in real time, coordinating shipments, driving clear escalations, and, when required, performing light manufacturing and local repairs under Supply Chain guidance. The role also includes field acceptance testing and lab-based troubleshooting/repairs to keep deployments on schedule.

Requirements

Experience in technical field service, hardware QC/commissioning, or warehouse-based testing across multiple sites; exposure to 3PL is a plus.
Background with GPR/EM/sensor systems is an advantage.
Strong hands-on diagnostics and basic rework skills: multimeter/oscilloscope use, connector/cable testing, firmware flashing, and actionable defect reporting (logs, photos, steps to reproduce).
Comfortable executing light manufacturing/repair to documented standards (BOM/WI/SOP); familiarity with NCR/RMA, ISO-style documentation, and IPC workmanship (e.g., IPC-A-610/620) is a plus.
Working knowledge of ERP/WMS processes; NetSuite experience strongly preferred; familiarity with Jira/Confluence is helpful.
Excellent written and verbal communication; effective collaboration across time zones with Israel.
Ability to travel frequently and occasionally internationally, and to work safely in warehouse environments.
Ability to safely lift and handle typical field-kit components (up to ~50 lb).

Nice To Haves

Exposure to 3PL is a plus.
Background with GPR/EM/sensor systems is an advantage.
Familiarity with NCR/RMA, ISO-style documentation, and IPC workmanship (e.g., IPC-A-610/620) is a plus.
Familiarity with Jira/Confluence is helpful.

Responsibilities

Support the warehouse and run incoming, pre-deployment, and post-return checks; commission/decommission kits; confirm “field-ready” status.
Inspect technological products/kits prior to shipment per Exodigo standards and approved procedures.
Execute field tests to validate performance and reliability; capture logs, photos, and replicable steps; publish findings.
Diagnose issues and perform light electronic/mechanical rework, module/board swaps, calibrations, and ATP per BOM/WI; verify fixes and return units to stock.
Serve as the primary technical point of contact with R&D and Supply Chain (Israel); clarify specs/requirements/timelines and manage escalations through resolution.
Collect defective units, classify failure modes, arrange temporary replacements, and shepherd repairs with approved vendors/3PL through return-to-stock, including post-repair verification.
Track required versions, install/configure updates, and confirm correct operation prior to release.
Update serial-level status, inventory movements, and QC results in real time; partner with the ERP team to streamline workflows, forms, and traceability fields.
Create/maintain SOPs, checklists, quick guides, and integration notes using Exodigo templates; coach warehouse staff on handling, ESD, and basic diagnostics.
Follow ESD, lithium-battery, and warehouse safety practices; maintain audit-ready sites.
Perform small-batch builds and rework for kits (e.g., cable/crimp/termination, labeling, minor mechanical assembly, module swaps), calibrations, and acceptance tests; implement ECO/ECR on affected units; manage materials/consumables/tooling; record as-built and component traceability in NetSuite.