Field Service Technician - Nassau County, NY

Motorola Solutions•New York, NY

20h•Onsite

About The Position

Motorola Solutions is a world leader in professional mobile communications systems, with a strong heritage of innovation and a global presence. The group focuses on implementing mission-critical digital mobile communication systems for Government & Public Safety Communications customers. The company has served as a trusted partner for over 90 years, managing and supporting networks in more than 100 countries to ensure continuity, enhance productivity, and reduce risk for mission-critical operations. This role is crucial for achieving peak performance in communication systems where reliability is paramount.

Requirements

3+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience.
Legal authorization to work in the U.S. indefinitely.
Must be able to obtain the necessary background clearance as required by government customers.
Must be able to obtain background clearance as required by government customers.
Possess a valid driver's license and maintain a clean driving record.
Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
Strong self-management skills and 'people' skills.
Self-motivated and self-managed to perform duties at a distance from direct supervision.
Must be able to solve customer problems quickly during stressful situations.

Nice To Haves

Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.
Experience with one or more of the following: LMR, RF systems, RF interfaces, wired/wireless communication systems or networking equipment.
Security+, CompTIA, or related certificate is highly desirable.

Responsibilities

Optimize and support complex communication systems.
Provide technical support for specialized systems and product applications, including troubleshooting software-driven electronics.
Provision communication system infrastructure.
Optimize performance of RF and Broadband architecture, including legacy analog, advanced digital P25, and data infrastructure.
Maintain, optimize, test, and document complex communications systems.
Provide weekly reports of activities and accomplishments.
Perform maintenance of server hardware/OS and software infrastructure, and troubleshoot system/application issues.
Perform preventative maintenance routines to ensure proper system operation, focusing on trend analysis and documentation.
Develop solutions to technical problems encountered during system maintenance, upgrades, or support.
Engage in continuous training on the latest technologies and troubleshooting techniques.
Collaborate with engineering, project management, and sales personnel to maintain, optimize, and support advanced communication systems.
Deliver strong knowledge of wired communication systems (LAN/WAN), including installation, configuration, and maintenance of cabling, routers, switches, firewalls, and bridges.
Apply knowledge of R.F. systems, including transmitters, receivers, and antenna networks.
Utilize knowledge in standard telephony and dedicated data circuits, as well as packet switching techniques.
Work closely with Motorola's customers and subcontractor community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.
Solve customer problems quickly during stressful situations.