Field Service Technician 3

Quadient•Sioux Falls, SD

14h•$23 - $29

About The Position

The Field Service Technician installs, services, upgrades, configures, and maintains equipment at customer locations, including production equipment and hardware and software business applications. The role diagnoses and resolves technical issues, including expert-level troubleshooting of large equipment, and provides both onsite and remote customer support. The technician keeps customers informed, escalates issues promptly, recommends solutions, and trains customers in proper product operation and maintenance. The role also mentors junior technicians, shares knowledge to support continuous improvement, maintains service tools and equipment, and manages replacement-parts stock. Frequent travel to customer sites—up to 100%—is required. Depending on geography, the technician may identify customer needs, recommend and sell consumables, accessories, and equipment upgrades, and communicate commercial opportunities to sales teams. This is an existing vacancy. Quadient uses AI-enabled tools to assist with application screening and assessment, with hiring decisions reviewed and made by humans. The position offers hourly compensation of USD 22.50–28.50.

Requirements

6+ years of experience in Customer Service or equivalent experience (preferred).
6+ years of electrical/mechanical installation, troubleshooting, and repair experience (preferred).
Ability to read technical diagrams, manuals, and schematics.
Valid driver’s licence and clean driving record.
Ability to lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.

Nice To Haves

Proficiency in reading technical diagrams, manuals, and schematics.
Experience troubleshooting and repairing hardware and electronic components.
Ability to diagnose and repair equipment from high-level to base-level.
Ability to communicate effectively with customers, sales, and technology teams.
Experience with mail-related equipment or parcel lockers.
Strong attention to detail and follow-up skills, including identifying and resolving problems.
Ability to problem solve and work independently.
Strong organizational skills, including multitasking and adapting as priorities change.

Responsibilities

Install, service, or upgrade equipment at customer locations.
Configure hardware and embedded software components after installation.
Perform advanced configuration and servicing of hardware and software business applications.
Facilitate production equipment installations with project management teams.
Diagnose technical issues, troubleshoot problems, and identify solutions to ensure equipment and controls function effectively.
Carry out expert-level troubleshooting on large equipment and test equipment to troubleshoot issues.
Perform routine maintenance on technology equipment.
Provide remote support alongside onsite attendance.
Keep clients informed about progress during maintenance or system downtime and escalate issues in a timely manner.
Understand customer requirements and provide appropriate technical recommendations and solutions.
Train and guide customers on product operation and maintenance.
Mentor junior technicians and share knowledge to support continuous improvement.
Maintain tools and equipment used during service calls.
Manage stock of replacement parts and equipment.
Travel frequently to customer sites, up to 100%, with a valid driver’s licence and clean driving record.
Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.
Depending on geography, identify customer needs, recommend and sell consumables, accessories, and equipment upgrades, and communicate commercial opportunities to sales teams.