FIELD SERVICE TECHNICIAN

the Company•Richmond, VA

13h•Onsite

About The Position

Werres Corporation is hiring a Field Service Technician to work at customer sites in a shop environment. The technician troubleshoots electro-mechanical problems, installs and repairs forklift and other equipment, and performs scheduled maintenance based on customer demand and need. The role also involves providing complete customer satisfaction through polite, professional service. Training is provided to become a Raymond Certified Technician, progressing from Basic Certified through Level 1, Level 2, and Master Certified. Technicians are dispatched from home and compensated for hours worked; a typical workweek consists of 40 or more hours.

Requirements

High school education and one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent college or vocational education.
Maintain a valid driver’s license.
Ability to use a computer and iPad.
Ability to communicate effectively with customers, management, and coworkers.
Ability to read and interpret schematics and understand service and training manuals.
Ability to follow verbal and demonstrated instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to keep up with industry innovations and product availability and make recommendations based on customer needs.
Ability to use volt, ohm, and multimeters.
Good mechanical and electrical aptitude.
Ability to perform heavy physical work, including exerting over 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly, and performing climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and grasping.
Ability to safely operate drills, grinders, pressers, forklifts, hoists, overhead cranes, and personal hand tools.
Background check required.

Responsibilities

Analyze customer-equipment breakdowns and recommend corrective action to customers.
Perform repairs and modifications to resolve diagnosed equipment problems.
Install equipment and perform scheduled maintenance for contracted customers in accordance with company policy and procedures.
Provide professional customer service and promote goodwill with customers.
Prepare neat and accurate documentation for each service call.
Follow safety rules and ensure hazardous waste is disposed of properly.
Maintain service-van parts and supplies inventory, keep the van clean and organized, and arrange and document vehicle maintenance and repairs.
Maintain a clean, clutter-free work area and keep tools clean and in good repair.
Follow customer safety and housekeeping guidelines while working at customer sites.
Maintain a valid driver’s license and a clean motor vehicle record in accordance with company policy.
Provide the personal tools needed to perform the job effectively and safely.
Use available company support resources when appropriate.
Perform other duties as assigned.