Experienced Field Service Technician

VORTEX INDUSTRIES, LLC•Madison, WI

8h•$26 - $34

About The Position

Reliable Door and Dock, a Vortex Doors Company, is a commercial overhead door and loading dock equipment service and installation company headquartered in Jackson, Wisconsin. The company is seeking Field Service Technicians to install and service commercial and industrial overhead doors, loading docks, dock levelers, springs, cables, specialty doors, equipment, accessories, and related hardware. Technicians are the face of the company and contribute directly to customer experience by providing quality work and responsive, courteous service. The role involves checking installations for proper operation, clearance, and balance; maintaining equipment; troubleshooting technical challenges; and communicating with customers, vendors, third-party experts, and coworkers. The position requires field work in outdoor weather and near mechanical parts, as well as occasional office work. Employees must be able to perform the listed essential duties and pass a pre-employment drug test. Closed-toed shoes are required; safety glasses and steel-toed shoes are required when working in the warehouse or field. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least one year of experience installing and/or servicing commercial and industrial overhead doors and docks.
Knowledge and proficiency with hand and power tools.
Mechanical aptitude and ability to troubleshoot technical challenges.
Ability to work as part of a team and independently.
Strong communication and interpersonal skills.
Valid driver's license and clean driving record.
Ability to regularly lift 50–100 pounds; the position frequently involves lifting and/or moving up to 100 pounds.
Ability to read and interpret technical documents, including product manuals, installation guides, safety information, drawings, prints, schematics, diagrams, and troubleshooting guides.
Ability to write accurate, complete, and neat job documentation.
Basic math skills, including arithmetic with whole numbers, fractions, and decimals, and ability to read and use a tape measure.
Ability to work methodically, apply logical step-by-step reasoning, solve practical problems with varying circumstances, and interpret written, oral, diagram, or schedule instructions.
Ability to talk or hear; frequently stand, walk, handle tools or controls, drive a company vehicle, reach above shoulder height, climb or balance, and move within an office.
Close vision and ability to adjust focus.
Ability to pass a pre-employment drug test.
Closed-toed shoes; safety glasses and steel-toed shoes when working in the warehouse or field.

Responsibilities

Install and service overhead doors, docks, dock levelers, springs, cables, and other essential hardware.
Set up and maintain commercial and industrial specialty doors, equipment, and accessories.
Check installations for proper installation, clearance, and balance.
Provide customer service and respond to customer inquiries honestly and pleasantly.
Troubleshoot and solve technical challenges.
Write accurate and complete job notes, service tickets, work summaries, and other records and documentation.
Communicate with customers, vendors, third-party experts, and coworkers.