Field Service Technician

SpectrumVoIP • Sacramento, CA

3d • Onsite

About The Position

As a Field Service Technician in the Sacramento area, you'll be the face of SpectrumVoIP at customer sites. One day you're running and terminating cable, the next you're standing up a phone system, configuring a firewall, or mounting cameras, then walking the customer through everything before you head out. You'll own your installs from start to finish, work independently with real autonomy, and be a critical part of an installation team that customers count on.

Requirements

• 3+ years of experience as a field service technician serving commercial customers
• High school diploma or equivalent
• Solid understanding of TCP/IP networking and network configuration
• Experience with ISP circuits and modems (Cable, DSL, T1, FiOS, etc.)
• Structured cabling experience: running CAT5e, terminating to jacks and patch panels, crimping ends, and testing and troubleshooting cable runs
• Experience working with analog POTS services on 66 and 110 blocks
• Ability to follow detailed installation documentation
• Strong communication skills and a professional, customer-first presence
• Organized, self-sufficient, and comfortable working with little or no supervision
• Valid driver's license with a clean driving record and no moving violations

Nice To Haves

• Technical training or a related degree
• Experience with Mikrotik and Cisco routing and switching equipment
• Certifications such as CCNA, Network+, A+, or BICSI

Responsibilities

• Install and configure VoIP hardware, including phones, analog gateways, paging systems, and door phones
• Run, terminate, and test structured Ethernet cabling
• Install or reconfigure routers, firewalls, and network peripherals
• Install camera systems
• Troubleshoot networked office equipment such as printers, scanners, DVRs, and cameras
• Train new customers on their products and services so they're confident from day one
• Document your work clearly, including any outstanding items, so nothing falls through the cracks
• Manage equipment inventory using our inventory management software
• Keep your company vehicle clean and well-maintained, and follow all safety guidelines and company policies

Benefits

• Medical, dental, and vision eligible after 30 days, including 100% employer-paid employee-only HDHP coverage plus an HSA contribution
• 401(k) with company match
• Flexible PTO, paid holidays, paid sick leave, and paid parental leave
• Paid training and access to our learning management system
• Company vehicle
• Employee Assistance Program
• Additional ancillary benefit plans
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED