Field Service Technician

Joerns Healthcare•Sacramento, CA

11d•$23 - $25•Onsite

About The Position

The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/caregiver on the safe operation and use of company product. This individual will also be responsible for product care and maintenance, product repair, warehouse/shop duties, vehicle care and maintenance, and tracking of inventory at all times.

Requirements

2 years of customer interface or comparable experience
Must be dedicated to providing outstanding customer service
Must have ability to work extended hours, including some evenings weekends and travel
Ability to safely lift, push or pull up to 100 lbs with or without accommodations
Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations

Nice To Haves

Previous driving/delivery experience
Previous durable medical equipment (DME) experience is preferred
Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android
Ability to work independently and in team environment
Good communication skills (verbal and written), along with good organizational skills

Responsibilities

Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner
Instructs and demonstrates patient/caregiver/nurse on proper and safe use of product
Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure
Completes vehicles safety checks in accordance with set procedures.
Drives safely and defensively obeying all traffic law
Provides safe environment for the patient at all time
Checks electrical outlets for power when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures
Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines
Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed
Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures
Complete all required training
Complete any other assigned duties as requested
Some travel may requested/required
Rotates on-call availability with Field Service Technicians, including nights & weekends