Field Service Technician

TRG • Farmington Hills, MI

91d • Remote

About The Position

TRG is seeking a Field Service Technician to support our customers in and around multiple locations in the southeast area of Michigan. The ideal candidate is self-motivated and open to taking on new challenges as they present themselves. They can adapt to a variety of work environments and quickly solve problems. Their main responsibility is to provide excellent customer service while maintaining equipment, with specific Field Service Technician job duties.

Requirements

• High School Diploma with a minimum of 7 years of experience troubleshooting, thermal, laser and line printers and related equipment.
• Strong written and oral communication skills.
• Ability to recognize situations/operations with potential for improvement and to identify, develop, present, and propose possible solutions.
• Self-motivated - ability to work diligently for the success of TRG and the client’s business interest without constant supervision.
• Willingness to take on challenges and to continually adapt to new requirements through research, learning, and growth. Adaptability and flexibility is required.
• Deep sense of business ethic and fairness - architect must advocate for client at times and for TRG at times.
• Ability to interact with people of all backgrounds with respect.
• Ability to accept critical feedback with a positive attitude. Willingness to admit to mistakes.
• Ability to calmly handle pressure situations which involve restoration of critical operations.

Nice To Haves

• Associates Degree with a minimum of 5 years of experience preferred.

Responsibilities

• Installing or upgrading thermal, line and laser printer and related equipment maintained by the company in various field locations
• Performing emergency and routine maintenance on equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Training customers how to use the equipment properly
• Managing the stock of replacement parts and equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees