Field Service Technician (Casino/Gaming) - Richmond, CA

IGT, a Nevada Corporation•Richmond, CA

1d•$49,320 - $67,815•Onsite

About The Position

Join IGT as a Field Service Technician and become a key member of a team responsible for supporting casino gaming equipment and technology at customer locations throughout the San Pablo area. In this customer-facing role, you'll troubleshoot, repair, install, and maintain gaming systems while building strong relationships with casino personnel and ensuring the highest level of service and uptime. This position is ideal for a hands-on technician who enjoys problem-solving, working independently, and supporting leading-edge gaming technology in a fast-paced environment.

Requirements

High School Diploma or GED required
Vocational, technical, or trade school education preferred
2+ years of technical field service, electronics, gaming, networking, or related experience
Strong troubleshooting and problem-solving skills
Customer-facing experience with excellent communication skills
Experience working with hardware, software, and networking technologies
Proficiency with Microsoft Office applications, including Word and Excel
Valid driver's license and clean driving record
Ability to obtain and maintain required gaming licenses
Ability to lift up to 50 pounds and move equipment using appropriate tools and equipment
Comfortable working independently and managing multiple priorities

Nice To Haves

Customer-first mindset with strong relationship-building skills
Ability to troubleshoot and resolve issues efficiently with minimal supervision
Strong attention to detail and commitment to quality service
Excellent communication and professionalism
Adaptability and willingness to learn new technologies
Ability to work effectively in a fast-paced environment while balancing competing priorities
Dependability, accountability, and a strong sense of ownership

Responsibilities

Provide technical support to customers on operational and maintenance aspects of gaming equipment and systems
Troubleshoot, diagnose, and resolve hardware, software, mechanical, and network-related issues
Perform preventative maintenance and repairs on gaming equipment
Complete equipment installations, upgrades, and site surveys
Serve as the primary technical contact for customers on service-related matters
Maintain accurate inventory records and documentation for parts and equipment
Complete service reports and required paperwork in a timely manner
Support nearby casino locations as business needs require
Participate in an on-call rotation providing after-hours and weekend support