Field Service Technician - Roanoke, VA

NCR Corporation•VIRGINIA, VIRTUAL, VA

1d•Onsite

About The Position

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. This role involves the installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction. The technician may be requested to work outside of their assigned area as determined by projects, to cover for colleagues, and at times of demand peaks. They will have ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA). The company is a global platform-powered leader in unified commerce for shopping and dining, empowering retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. They operate globally in over 30 countries, leading in Retail, Restaurant, Digital banking, and Payments. Their solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. They have a strong culture and a history of providing robust career paths.

Requirements

Clean Driving License required
High School Diploma or equivalent years of related experience
Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC Hardware Maintenance and support.
Works well with minimal supervision
Good problem-solving skills
Ability to pick up new skills quickly
Ability to work under pressure
Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required.
High level of mechanical/electrical aptitude
Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
High level of personal integrity
Support and promote teamwork and cooperative effort.
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.

Nice To Haves

Associates degree / certifications in a Technology Field preferred.
Previous experience in NCR or similar equipment is a plus.
Recognised qualification within the Electronics or IT Domain preferred.
EPOS maintenance or install experience is preferred
Strong desktop hardware experience may be considered if EPOS experience is limited.

Responsibilities

Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
Build working relationships with customers and develop informal communication channels with customer account at the local level.
Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.
Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
Maintain an appropriate parts inventory as well as parts record keeping.
Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA.
Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.