Field Service Technician (Chicago)

Evolv Technologies Inc.•Chicago, IL

12h•$30 - $40•Onsite

About The Position

As a Field Service Technician (FST), you will help ensure a seamless customer rollout of our safety detection technology. You will support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units. Success in the role involves building strong customer relationships, troubleshooting technical issues, and ensuring optimal performance of our safety detection technology. The role requires a commitment to exceptional customer service and the ability to work collaboratively with clients and colleagues.

Requirements

Understanding of the technical aspects of the products, including hardware and software components.
Ability to undergo and apply technical training on products, tools, equipment, and software used in the field.
Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools.
Skills in maintaining, repairing, and upgrading equipment to ensure optimal performance.
Competence in performing scheduled software maintenance and upgrades.
Ability to establish and maintain strong, long-lasting relationships with clients.
Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns.
Ability to train customer employees and security staff.
Capability to manage time effectively, ensuring the timely completion of all assigned work orders.
Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs).
Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling.
Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs.
Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player.
Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer.
Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization.
Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities.

Responsibilities

Support product demos and installations.
Provide maintenance, upgrades, and repairs to existing field units.
Perform basic field service tasks, such as installing, maintaining, and repairing equipment.
Document work in service reports or other forms.
Attend team meetings to discuss ongoing projects, share best practices, and receive feedback.
Learn and utilize the company's internal processes and systems, such as inventory management, invoicing, and scheduling.
Take initiative in group and independent situations to ensure success for Evolv, the individual, and the customer.
Develop strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization.
Independently resolve break fixes.
Complete required administrative tasks such as expenses, work orders, and RMAs.
Lead special event support activities at strategic locations such as sports stadiums and large venues.
Assist in on-the-job training of new personnel and third-party service providers.