Field Service Technician - Groveport, OH

Rivian•Groveport, OH

11d•Hybrid

About The Position

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise. This is a level-agnostic posting designed to recruit Technician candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Requirements

Proficient in using hand tools and power tools
Proficient in navigating a laptop or computer in a windows or Mac environment
Know basics of diagnosis and workflows
Able to read electrical schematics
Understands how high voltage and low voltage electricity works (basic electricity theory)
Able to perform tire repair and vehicle alignment
Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
Must possess a valid driver’s license, and maintain a clean driving record
No driving related suspensions or revocation of Driver License (within a 3-5year period)
Exhibits patience and eagerness to learn
Remains positive when dealing with difficult situations
Strong organizational and time management skills along with attention to detail
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Ability to read and speak fluent English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Minimum age of 21.
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours

Nice To Haves

High School Diploma, GED, or other recognized high school equivalency credential preferred.
Graduated from an accredited automotive repair school preferred
5 or more years experience in a traditional automotive repair shop preferred
Limited Diagnostic exposure
Some hybrid repair background is a plus
Ability to drive non-commercial truck and trailer preferred
Limited travel may be required depending on business need
Parts department and billing experience preferred
Experience using a work order management system including repair documentation
Experience working in start-up environments preferred

Responsibilities

Follow Rivian repair procedures with efficiency without compromising quality and safety
Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
Assist or support vehicle repairs in a setting outside of a service center
Conduct road tests on vehicles to ensure quality of the repair
Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
Stay up to date with technical skills and required training
Support campaigns and containment initiatives
Maintain and process accurate expense reporting as needed
Maintain high quality work and efficiency while working with little supervision
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Provide service support to the field to support the Service organization
Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment
Ability to properly document repairs completed and in process
This role may transition from remote to on-site and require in-person work, on-site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location.
Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
Operate remotely until the local service center opens, if applicable
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.