Field Service Technician (Automation and Material Handling)

Trio Mobil•All Cities, GA

1d•Remote

About The Position

Trio Mobil is seeking a hands-on, customer-focused Field Service Technician to install, deploy, and provide technical support for its industrial safety technologies. The role involves working independently at customer sites, resolving field issues, and representing Trio Mobil professionally. The position is remote and requires nationwide travel of up to 85%.

Requirements

Knowledge of electrical and electronic systems, including low-voltage principles.
Ability to read wiring schematics and perform entry-level software installations.
High school diploma, GED, or equivalent.
Experience troubleshooting, conducting root-cause analysis, and performing hands-on repairs.
Strong verbal and written communication skills.
Ability to work independently and manage time effectively in the field.
Comfort with nationwide travel to customer sites, up to 85%.

Nice To Haves

Technical education.
At least 5 years of experience in electrical work.
At least 3 years of experience working with forklifts, material handling equipment, or commercial vehicle telematics solutions.
Industry knowledge of lift trucks or related equipment.

Responsibilities

Install Trio Mobil products on customers’ material handling equipment, primarily forklifts, at customer sites.
Conduct site surveys, pilot installations, and proof-of-concept deployments.
Troubleshoot field issues involving product performance, installation quality, and customer acceptance.
Visit customers after installation to assess satisfaction and provide ongoing technical support.
Own deployments and maintain long-term responsibility for assigned sites.
Coordinate product shipments to customer sites through third-party logistics partners.
Work with forklift dealers, external contractors, and customer technical teams to coordinate installations.
Provide rapid deployment and on-site intervention for urgent or critical issues.
Document field activities, technical findings, and feedback for internal teams.