Field Service Technician (Material Handling Mechanic – Mobile in Sioux Falls, SD)
About The Position
Herc-U-Lift, Inc. is seeking a Field Service Technician to join their service and repair team. This is a fast-paced position that requires an experienced, take-charge individual with a proven track record who lives locally in or around Sioux Falls, SD. The primary function of a Field Service Technician is to travel to customer locations and repair their material handling equipment, MEWPs, and rail car movers. The role requires responding to customer needs in a positive, caring, and timely manner, and building rapport through technical expertise and communication skills to ensure customer satisfaction. The technician will manage their job as though it were a small business, dispatched from home using a company van, coordinating with the service dispatch team, and reporting on jobs via a tablet.
Requirements
- Valid driver’s license
- Knowledge of engines, transmissions, hydraulics, electrical systems, fuel systems and/or charging systems.
- Mechanically inclined with great problem-solving skills.
- Working knowledge of computer systems and able to quickly learn our software to complete work orders.
- Works well independently and with others.
- Organized with strong attention to details.
- Possess excellent interpersonal and communication skills.
- Strong customer services skills
- Present a professional image in appearance and preparation
Nice To Haves
- Some vocational or community college with related coursework preferred.
- 3+ years direct technician experience preferred.
Responsibilities
- Performs preventive maintenance inspections and service on machines.
- Complete a diagnosis of any mechanical, electrical, or other breakdown or failure of material handling equipment (forklifts, mobile elevating work platforms MEWPS, rail car movers, rough terrain lifts).
- Performs disassembly, repair and reassembly of engines, transmissions, differentials, clutches, brakes, electrical systems, fuel systems, couplers, and any other part of material handling equipment and rail car movers.
- Works with the parts department to order and install replacement parts for machines.
- Maintain technical knowledge of all equipment brands.
- Use all tools of the trade, including precision instruments, welding equipment, shop machines and power tools in making adjustments or repairs.
- Requires little supervision and is able to assist others in the trade.
- Maintains your own parts inventory based on the parts you carry in your van.
- Follow all safety protocols.
- Complete and submit all required paperwork.
- Provide the best possible customer service, including offering additional services.
- Manage your workload effectively.
- Job duties and responsibilities may change based on company or customer needs and requirements.
Benefits
- Medical (and FSA/HSA plans), dental and vision insurances.
- Paid time off and holidays.
- Company paid basic life insurance.
- Supplemental term life insurance.
- 401(k) with match.
- Short- and long-term disability.
- Group accident and critical illness insurance.
- Safety glasses and boot program.
- Tuition reimbursement and in-house training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
