Technician, Field Svc I-- On-Site - Brooklyn/Queens

Canon Careers•Melville, NY

9h•Onsite

About The Position

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver exceptional customer experiences and elevated efficiency through routine maintenance of Canon-supported products in accordance with Service and Parts Standards. The territory will cover the Brooklyn/Queens area. In this role, you will be responsible for reporting product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. You will meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Additionally, you will properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. The position requires showcasing strong customer communication and satisfaction skills, maintaining the performance of assigned machines, and facilitating performance at a level that helps achieve the branch/district’s overall metric targets.

Requirements

Hold a High School diploma or equivalent experience required.
Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel (valid driver's license and acceptable driving record necessary).
Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Showcasing strong customer communication and satisfaction skills.
Maintaining the performance of assigned machines.
Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.