Field Service Technician - Janesville, WI

GEA Group•Janesville, WI

5d•$30 - $40•Onsite

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Requirements

Strong background in Mechanical, Electrical (AC/DC), or Millwright trades
Ability to read and interpret gauges, schematics, and control systems
Skilled in troubleshooting digital, electrical, pneumatic, and mechanical systems
Proficient in using measurement tools and testing equipment
Solid communication and teamwork skills—serving as the face of GEA onsite
Organized and professional with strong customer service ethics
Comfortable in a high-travel, hands-on field service environment
A bachelors degree from the University of Wisconsin Madison or equivalent is required.
A minimum of 5 years working with mechanical equipment
Extensive Travel, up to 75%
Ability to work up to 12 hours at times
Availability for occasional weekend work
Understanding of Hand Tools and mechanical techniques
Computer Literate
Some technical writing skills
Ability to read Schematics, Diagrams and Technical manuals
Must be able to function well, in an unsupervised position
Must have a valid driver license
Must be able to discuss technically complex issues with non-technical persons
Good organizational skills, particularly on site, are critical

Responsibilities

Travel to customer sites to perform preventive maintenance and emergency service
Performs new machine installation, commissioning and customer training
Ability to troubleshoot mechanical issues and communicate effectively with customers
Ensures customer satisfaction through high quality service levels, prompt execution and customer follow up
Acts in a professional, courteous and business-like manner to enhance the company in the market place
Install, commission, troubleshoot, service, and repair GEA and third-party equipment
Perform preventive maintenance, upgrades, and audits onsite
Ensure work is done per GEA SOPs, safety standards, and deadlines
Support service sales with leads and customer relationship management
Provide technical direction and customer training when needed
Maintain accurate documentation and service reports