Field Service Technician

Vault Pressure Control•Midland, TX

12h

About The Position

The Field Service Technician performs field installation, servicing, maintenance, troubleshooting, and repair of surface wellhead systems and Vault Pressure Control equipment. The role includes assembling and repairing new, remanufactured, and customer-owned equipment, coordinating installation activities, investigating and resolving reported technical problems, and helping prevent future service difficulties. Technicians work independently to complete installations and repairs while minimizing customer rig downtime, controlling expenses, and maintaining company assets. The position is primarily based in a home-based workshop, with visits to customer locations and possible overtime, work for other company divisions, extensive travel, and extended stays at other company locations. Duties may also take place in a shop during training or when not assigned to service jobs. While on a scheduled shift, the technician provides field service on a 24-hour on-call basis for existing and new customers. The technician communicates with company representatives about job procedures and spare-parts needs; records critical dimensions; obtains and reviews product assembly and running procedures; and ensures the correct equipment and tooling are shipped to service locations. After jobs, the technician submits field service orders and required reports and completes a tally book or other forms documenting procedures, spare parts, dimensions, and customer questions or complaints. Work must comply with VPC EHS and quality processes and procedures. Medical benefits begin on day one.

Requirements

At least 2 years of field service technician experience.
High school diploma or GED.
Must be authorized to work in the United States.
Demonstrated good working knowledge of mechanical processes.
At least 1 year of mechanical, electronic, and hydraulic-related experience.
Current valid driver's license.
Demonstrated customer service skills, including communication, positive interpersonal, and problem-solving skills.
Demonstrated organizational skills.
Ability to lift up to 40 pounds.
Ability to climb up and down ladders at work locations and work in confined spaces.
Ability to work 12- to 14-hour day and night shifts on a rotating schedule and weekends as needed.

Nice To Haves

Technical, vocational, or military training, or related experience.
Surface wellhead installation and repair experience.

Responsibilities

Install, service, maintain, troubleshoot, and repair surface wellhead systems and Vault Pressure Control equipment.
Assemble and repair new, remanufactured, and customer-owned equipment.
Plan and coordinate equipment installation activities.
Investigate and resolve customer reports of technical problems and help prevent future service difficulties.
Work independently to complete installations and repairs while minimizing customer rig downtime, controlling expenses, and maintaining assets.
Provide field service on a 24-hour on-call basis while on scheduled shifts.
Work in the shop when training or when not assigned to service jobs.
Handle customer complaints professionally.
Communicate with company representatives about job procedures and spare-parts requirements.
Record critical dimensions and obtain and review product assembly and running procedures.
Ensure correct equipment and tooling are shipped to service locations.
Prepare and submit field service orders and other required regional reports after each job.
Complete a tally book or other forms documenting procedures, spare parts, critical dimensions, and customer questions or complaints.
Follow VPC EHS and quality processes and procedures and work safely.
Complete shift reports and logs.
Perform other duties as assigned by management.