Field Service Technician

Standard Bots

1d•$80,000 - $120,000•Onsite

About The Position

As a Field Service Technician at Standard Bots, you are the hands-on technical expert who keeps our customers' robots running at peak performance. You'll travel to customer sites across your territory to install, commission, troubleshoot, and maintain Standard Bots systems — while serving as a trusted technical resource and ambassador for the brand. You're as comfortable diagnosing a mechanical issue on a factory floor as you are walking a customer through a programming question over video call. You take pride in fast, accurate resolutions, clean documentation, and relationships built on trust and expertise.

Requirements

2–4 years of hands-on experience in robotics, industrial automation, or electromechanical systems
Associate degree or higher in a technical field, engineering, mechatronics, or related discipline
Strong mechanical and electrical troubleshooting skills with proven field service experience
Valid driver's license with a clean driving record and ability to travel extensively (60–80% field time)
Proficiency with hand tools, power tools, diagnostic equipment, and multimeters
Ability to read and interpret technical documentation, wiring diagrams, and schematics
Physical capability to lift up to 50 lbs. and work in various manufacturing environments
Excellent customer service skills with professional communication abilities
Enjoys customer-facing interactions and building strong relationships
Able to systematically analyze problems within defined procedures and best practices to achieve appropriate resolution
Highly organized with ability to manage multiple service tickets and tasks simultaneously while effectively prioritizing
Self-starter who is resourceful and initiates work without specific instruction
Flexible and works professionally in dynamic, fast-paced environments; comfortable with ambiguity
Comfortable working from home office approximately 20% of the time and in the field 60 80%
Located within 1 hour of a major airport (preferred for territory coverage)

Nice To Haves

Previous experience with collaborative robots (cobots) or industrial robot maintenance and repair
Experience with PLC systems, industrial controllers, or automation networks
Familiarity with machine vision systems, sensors, grippers, and end-of-arm tooling
Programming knowledge in Python, C++, or robot programming languages
Experience with Linux/Ubuntu operating systems and networking fundamentals
Certifications in robotics, electrical safety, or related technical disciplines

Responsibilities

Provide on-site technical support for customers including diagnosis, repair, maintenance, and optimization of Standard Bots robots
Perform installations, commissioning, and system integration at customer facilities
Conduct preventive maintenance visits and safety inspections to ensure optimal robot performance
Troubleshoot mechanical, electrical, and software issues both on-site and remotely
Provide remote technical support via phone, email, and video conferencing when on-site visits are not required
Train customers on robot operation, programming, and basic troubleshooting procedures
Document all service activities — including ticket notes, parts usage, and resolution details — in our CRM system
Manage spare parts inventory and ensure proper tools and equipment are available for service calls
Collaborate with internal teams to escalate complex issues and contribute feedback for product improvements
Achieve field service KPIs for ticket resolution and first-time fix rates