Field Service Technician (Nashville, TN)

Evolv Technologies Inc.•Nashville, TN

10d•$30 - $40•Hybrid

About The Position

As a Field Service Technician (FST), you will help ensure a seamless customer rollout of our life-saving products. You will support our services team with product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units. Success in this role involves building strong customer relationships, troubleshooting technical issues, and ensuring optimal product performance.

Requirements

Understanding the technical aspects of the products, including hardware and software components.
Ability to undergo and apply technical training on products, tools, equipment, and software used in the field.
Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools.
Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance.
Competence in performing scheduled software maintenance and upgrades.
Ability to establish and maintain strong, long-lasting relationships with clients.
Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns.
Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation.
Capability to manage time effectively, ensuring the timely completion of all assigned work orders.
Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs).
Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling.
Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs.
Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player.
Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer.
Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization.
Willingness to Travel: Preparedness for frequent travel (up to 75-85% of the time), including to strategic locations and special event support activities.
Must be able to travel to customer sites with relative ease.
Flexibility is required, including occasional evening, weekend, and holiday support as needed to meet customer demands.

Nice To Haves

Experience in the security technology industry.

Responsibilities

Begin Evolv Express technical training on products, tools, equipment, and software.
Shadow experienced field service engineers to learn job tasks and challenges.
Build relationships with customers, assess their needs, and address concerns.
Perform basic field service tasks, including installing, maintaining, and repairing equipment.
Document work in service reports.
Attend team meetings to discuss projects, share best practices, and receive feedback.
Learn and utilize company internal processes and systems (inventory management, invoicing, scheduling).
Take initiative in group and independent situations to ensure success.
Develop strong interpersonal relationships with teammates and other members of the Evolv revenue organization.
Independently resolve break fixes.
Complete administrative tasks such as expenses, work orders, and RMAs.
Demonstrate a thorough understanding of the Express system and software.
Lead special event support activities at strategic locations.
Independently perform repairs on Express units.
Assist in on-the-job training of new personnel and third-party service providers.
Understand the technical aspects of the products, including hardware and software components.
Diagnose and resolve hardware and software issues using diagnostic tools.
Perform scheduled software maintenance and upgrades.
Train customer employees and security staff.
Manage time effectively to complete assigned work orders.
Work collaboratively with customers, operations, engineering, and management teams.
Be prepared for frequent travel (up to 75-85% of the time).