Field Service Technician

Precision Valve & Automation•Halfmoon, NY

5d•Onsite

About The Position

PVA is hiring a Field Service Technician to join our growing team in robotic automation. We are a five-time Albany Business Review Best Places to Work and Healthiest Employer award winner, recognized for combining cutting-edge technology with a strong, supportive culture. If you’re ready to take the next step in your field service career, we would love to connect! The Field Service Technician provides technical service for PVA's advanced manufacturing robotics. This position helps customers maximize value of products from pre shipment through end of life. The ideal candidate for this role will have mechanical aptitude with excellent interpersonal and problem solving skills. This position is based in our Halfmoon, NY office and requires frequent travel.

Requirements

Highly effective communication and listening skills.
Demonstrates a customer-centric mindset.
A self-motivated professional who thrives both independently and collaboratively in team environments.
Performs effectively in fast-paced, dynamic settings, maintaining focus and adaptability.
Exercises sound judgment and foresight, anticipating potential issues and taking proactive steps to address them.
Maintains a calm, professional demeanor when navigating challenging or high-pressure situations.
Efficiently manages multiple projects and competing priorities with urgency, accountability, and follow-through.
Highly organized, detail-oriented, and analytical, ensuring precision and consistency in work.
Follows direction with focused attention and reliability, delivering on assigned tasks.
Exhibits a strong sense of initiative and continuous improvement.
Demonstrates a willingness to learn and grow in a technical and professional capacity.
Proficient in Microsoft Office applications, particularly Excel; comfortable with general computer systems and tools.
Technically inclined, with foundational knowledge in mechanical systems, controls, and software technologies.
Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)
Sitting: Remaining in a normal seated position. (F)
Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. Up to 50 lbs. (F)
Lifting: Raising an object from one level to another with hands or arms, and/or shoulders, back and legs (O)
Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
Travel: Requires traveling outside geographic area. (F)
Stooping; Bending body downward and forward by bending spine at waist. (F)
Reaching; Extending hands or arms in any direction. (C)
Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
Bending/Twisting; Continual intermittent twisting of the spine. (F)
Talking; Expressing or exchanging ideas by means of the spoken work. (C)
Hearing; Receiving detailed information through oral communication. (C)
Vision; Clarity of vision at near or far distances. (C)
Computer usage or other special equipment operated. (C)

Nice To Haves

Minimum one (1)+ year of technical service and commercial experience, preferred.
Associate degree in engineering, preferred.

Responsibilities

Provides onsite support and installations at customer locations.
Solves problems, diagnoses and resolves issues to ensure customer needs are met.
Answers direct questions and resolves issues from customers.
Manages and updates individual service tickets throughout the day to identify any urgent customer needs.
Ensures equipment is working properly on customer site to meet customer expectations.
Assists customers with process improvement and optimization.
Discerns whether issues are warranty related or at the customer’s expense.
Fosters strong customer relationships through onsite visit, and after shipment service and installations as required.
Provides feedback regarding manual updates to ensure they are up to date and relevant to customer needs.
Leads, assists and supports team members when performing runoff, installation, rework installation, or onsite service.
Shares information learned from customer within department.
Maintains expert level technical knowledge of PVA product line.
Maintains confidentiality of customer information, 100% of the time.