Entry Level Field Service Technician, Aurora CO
About The Position
The Field Service Technician must have good communication and technical skills to effectively diagnose and solve problems. They must be familiar with a variety of phone systems, network and data equipment and be able to perform a wide range of services, from basic repair to full installations with little or no supervision. They must be team players and have good customer service and project management skills to ensure that the customer’s equipment is configured, programmed, or repaired according to the customer’s needs. Field Service Technicians must also possess good computer and organizational skills. They will also participate in the on-the-job training program and maintain a working knowledge of all equipment. They also need hand and finger dexterity and good eyesight with the ability to determine colors. This position requires daily travel, with some overnight travel possible on occasion. He or she must be available to be on call after normal business hours and perform service, installation and maintenance work during nighttime hours is expected.
Requirements
- Good communication and technical skills
- Familiarity with a variety of phone systems, network and data equipment
- Ability to perform a wide range of services, from basic repair to full installations with little or no supervision
- Team player
- Good customer service skills
- Good project management skills
- Good computer skills
- Good organizational skills
- Participate in the on-the-job training program
- Maintain a working knowledge of all equipment
- Hand and finger dexterity
- Good eyesight with the ability to determine colors
- Daily travel required
- Some overnight travel possible on occasion
- Available to be on call after normal business hours
- Perform service, installation and maintenance work during nighttime hours
Nice To Haves
- IT Background a Plus
Responsibilities
- Performs installation, maintenance, and troubleshooting on Key and PABX phone systems
- Perform installation, maintenance, and troubleshooting on Voicemail and Call Center products
- Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, voice and data T-1’s, Trunks, and integrated circuits
- Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely
- Install cables and testing
- Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests
- Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements
- Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required
- At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise
- Protect confidential information, observe and participate in vehicle and office safety programs
- Responsible and accountable for maintaining all company equipment to be operational at all times
- Adhere to scheduled order completion and maintenance time frames.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
