Field Service Technician - East Coast Area

Impact Solutions•Philadelphia, PA

2d•Remote

About The Position

Join a rapidly growing, privately held industrial machinery leader with a 25% double-digit employee tenure rate. This is a high-autonomy field role where you will drive advanced technical solutions, hands-on diagnostics, and client training directly in the field. The company operates a fiercely collaborative, people-first culture where over a quarter of the workforce boasts more than ten years of tenure. In this high-visibility role, you will serve as the premier technical subject matter expert and the ultimate "Voice of the Customer" across the East Coast territory. From troubleshooting complex multi-ton hydraulic machinery and advanced auxiliary work tools to leading interactive training classrooms of up to 30 dealer technicians, your expertise is directly linked to the firm’s engineering advancements. Backed by extensive internal R&D, a clean modern infrastructure, and robust benefits like profit sharing and educational reimbursement, this position treats you like a foundational business partner, not a number.

Requirements

5 or more years of proven, hands-on field experience diagnosing, maintaining, and rebuilding complex hydraulic systems and mobile heavy equipment (excavators, material handlers, large specialty systems)
An Associate’s Degree in Diesel Technology/Fluid Power, an official Hydraulic Certification, or 5+ years of verified advanced mechanical field experience in lieu of a degree
Complete mastery in interpreting high-level hydraulic/electrical blueprints and utilizing precision testing tools under rigorous field conditions
Absolute readiness and physical capability to handle an 80% travel workflow across heavy industrial environments, uneven terrain, and varied outdoor worksites in all weather conditions
Exceptional interpersonal skills with the professional confidence to train others, navigate dealer relationships, and speak clearly on technical hydraulic principles
Must reside in a centralized East Coast location within a 2-hour drive of a major airport hub to support rapid dispatching
Must be a US Citizen or Green Card holder
Electrical & Hydraulic Schematic Fluency
Multi-Meter Diagnostics
Pressure/Flow Meters
Light Field Welding
Pre-Employment Physical and Drug Screen Required
Must possess a valid Driver’s License and Passport capability

Nice To Haves

Spanish proficiency is a strong asset

Responsibilities

Serving as the Lead Technical Point Person and field liaison across the East Coast, managing high-value equipment installations and onsite system startups
Utilizing electrical/hydraulic schematics, multi-meters, pressure gauges, and flow meters to independently diagnose complex operational failures on sophisticated mobile machinery, specialized valving, and high-pressure subsystems
Performing critical, heavy-duty mechanical repairs, high-pressure fluid power servicing, and light field structural welding directly on-site at active customer operational locations and industrial job sites
Providing clear, empathetic technical support over the phone, text, and email, partnering closely with internal engineering and inside parts teams to resolve critical diagnostic roadblocks
Developing and executing comprehensive classroom and hands-on maintenance training programs for up to 30 dealer technicians and end-user operators
Compiling meticulous service database documentation, tracking equipment performance, and delivering weekly trip reports directly to management to fuel continuous engineering improvements
Managing personal travel logistics (flights, lodging, rentals) and maintaining highly organized weekly expense reports on a corporate-issued credit card