Field Service Technician

NCR Voyix•Grain Valley, MO

17h•Onsite

About The Position

NCR Voyix is looking for Field Service Technicians to join their Field Services Team. This role is crucial for creating value for customers by delivering solutions that build long-term relationships. As a first-line responder, you will communicate openly, helpfully, and engagingly to find the right solutions for customer issues. You will organize and triage customer problems, potentially resolving them before they escalate. Formal training, both virtual and hands-on, will be provided by NCR Voyix to enable fast learning and impact. The company is committed to growing employee capabilities through a learning community that fosters diverse collaboration, new ways of thinking, and expanded skills. Service operations have dedicated teachers, mentors, and coaches who share knowledge across territories to enhance growth. NCR Voyix is dedicated to building a diverse community where employees feel a sense of belonging, are valued for their contributions, and the perspectives they bring. This role is an ambassador for the NCR Voyix Brand and keeps commerce running globally.

Requirements

Local candidate to a specific geographic area.
Authorized to work in the US.
At least 18 years of age.
Have a valid driver’s license and driving record that satisfies NCR fleet requirements.
PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
Ability to perform essential functions of the job with or without a reasonable accommodation.
Prolonged travel with driving for several hours per day.
Rotating and weekend shifts.
Flexible shift work – Rotating shifts within set teams, including morning, afternoon, and evening start times with some holidays.
Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
Willing to be trained on and operate small-scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, N+ Certification.
One or more years of related experience.

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively.
Service electromechanical equipment like self-checkout systems within an assigned territory.
Perform maintenance, repair, PM work, and system overhauls.