Field Service Technician, Billings, MT

Sandvik•Usa, NC

6d•Onsite

About The Position

Sandvik Mining is looking for a Field Service Technician in Billings, MT. This role requires a strong mechanical or electrical background and excellent diagnostic skills. Sandvik is a leader in high-tech products for the mining and construction industries, focusing on automation, digitalization, electrification, and sustainability. We seek motivated, curious, and forward-thinking individuals who are passionate about serving customers and employees, contributing to future-proofing the business, and thriving in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities for career growth within a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact. The Business area Mining is a global leader in supplying equipment, tools, parts, service, digital solutions, and sustainability-driving technologies for the mining and construction industries, with applications in rock drilling, rock cutting, loading and hauling, tunneling, and quarrying.

Requirements

Technical certification or diploma in mechanical or electrical fields or equivalent years of professional field/technical experience.
A minimum of 7 years industry-related experience.
Must have underground experience.
Technical experience to include diesel and high voltage electrical experience.
Success in team environments, with excellent communication skills.
Previous success in self-motivated roles.
Previous success in customer satisfaction.
Ability to read blueprints and interpret equipment schematics.
Must conform to ISO standards.

Nice To Haves

Active Listening skills
Success with both internal as well as external customers
Flexibility in the workplace

Responsibilities

Troubleshoot, repair, and maintain mechanical and/or electrical aspects of underground mining equipment and components at high-profile mining sites.
Perform new equipment commissioning and training at customer sites with minimal supervision.
Inspect equipment for proper performance and determine faults and malfunctions.
Adjust equipment and repair/replace defective parts, components, or systems according to scopes of work.
Test repaired equipment to ensure proper operational performance.
Complete accurate time records, technical reports, failure reports, and parts lists.
Actively participate in continuous improvement initiatives.
Stay current with the industry, customer, product developments, and technical best practices.
Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction.
Stay current and in compliance with all Sandvik, Customer, State, and Federal regulatory safety policies.
Ensure customer satisfaction within the area of primary responsibility.