Field Service Technician - Macon, GA
About The Position
Responsible for the installation and maintenance of ATMs and Air/Vac equipment. This role involves performing cash replenishment, coin removal, and partnering with the territory dispatcher to execute dispatch requests. The technician will complete assigned tasks, communicate inventory and support needs, and perform administrative paperwork accurately and timely. Maintaining department metric standards in efficiency, safety, and first-time fix rate is crucial. The role also includes assisting other technicians, potentially providing training, and adhering to all security procedures and policies. Team members are expected to maintain a professional image, manage inventory standards, attend training in Wisconsin, and identify efficiency improvements. The position requires operating as a team player and performing other job-related duties as assigned. It offers a flexible work schedule with on-call duty and requires independent work with minimal supervision.
Requirements
- High School Degree / GED
- Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
- Ability to drive a vehicle over 50% of the shift.
- Ability to work in a safe manner when lifting and performing tasks associated with position.
- Experience in trouble shooting or electro mechanical work.
- Ability to follow the expectations set forth in the Field Service Handbook.
- Excellent communication skills, written/verbal with internal and external contacts.
- Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
- Ability to adapt to change in the workplace or assignment of duties.
Nice To Haves
- Maintain a professional image, both personal and vehicle.
- Work independently with minimal supervision.
Responsibilities
- Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
- Perform cash replenishment and coin removal, as scheduled and requested.
- Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
- Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
- Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
- Perform administrative paperwork in a complete, accurate and timely manner.
- Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
- Assist other technicians and help train or perform ride along training, as needed.
- Follow all security procedures and policies.
- Maintain inventory standards as required.
- Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
- Identify and recommend efficiency improvements.
- Operate as a team player.
- Perform other job-related duties as assigned.
Benefits
- Competitive Medical, Dental & Vision benefits
- Company paid Life Insurance & Short Term Disability
- Paid Holidays and PTO
- Medical Deductible Reimbursement & Wellness Benefit Program's
- 401(k) with Company Match
- Profit Sharing Bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
