Field Service Technician (Greenville, SC)
About The Position
The Field Service Technician is responsible for the accurate and timely completion of Astea Mobile Work Orders, including capturing all necessary details such as labor and travel time stamps, equipment information, parts used, additional fees, detailed notes of work performed, root cause identification, and submission of electronic files, checklists, and pictures. The role also involves responsive interaction with customers to provide the highest level of service, timely completion of business reporting documentation, identifying and securing additional revenue opportunities, daily processing of parts received, and managing on-site installation, repair, maintenance, and testing tasks. This position requires diagnosing errors or technical problems and determining proper solutions, along with performing other assigned duties.
Requirements
- 3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment.
- Strong electro-mechanical skills.
- Valid driver’s license with a clean driving record.
- High school diploma or equivalent.
Responsibilities
- Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature.
- Responsive Interaction with customers providing the highest level of service.
- Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
- Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site.
- Daily processing of Parts Received at tech location, to be conducted at the beginning of each day. Report discrepancies immediately.
- Managing all on-site installation, repair, maintenance, and test tasks.
- Diagnosing errors or technical problems and determining proper solutions.
- Other duties as assigned.
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA and 401K matching plans
- Paid sick time, as well as short and long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
