Experienced Field Service Technician

Wagner Equipment•Pueblo, CO

20h•$37 - $53•Onsite

About The Position

The Experienced Field Service Technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.” Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Requirements

High School Diploma or GED
Willing and able to work independently
5+ years experience servicing heavy equipment
1+ years administrative/clerical experience
1+ years customer service experience
Class B Driver’s License
MSHA License
Basic Knowledge of Microsoft Word and Outlook
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment

Responsibilities

Maintains truck and crane inspection logs on a daily basis
Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
Transmits photos, timecards, service reports, and other information through e-mail
Maintains good customer records on jobs that have been assigned
Maintains credit card receipts for accounting purposes
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other technicians in the field
Promotes Wagner Equipment Co. to customers
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Other duties as assigned by manager

Benefits

Up to 96 hours of PTO in your first year
8 company paid holidays
Medical insurance
Dental insurance
Vision insurance
Life and AD&D Insurance
401K
Roth 401K
Company contribution up to 7% to retirement plans for eligible employees
Tuition Reimbursement
Employee Assistance Program (EAP)
Access to CEFCU services including payroll deductions savings, accounts, loans, VISA card, and more
Supplemental life Insurance
Critical Illness + Accidental Insurance
ID WatchDog
Discounted employee phone plans
$3,000 SIGN-ON BONUS TO QUALIFIED CANDIDATES