Field Service Technician - Dallas, TX

Robert Reiser & Co•Dallas, TX

2d•Onsite

About The Position

Reiser is seeking an experienced field service technician to install new equipment and provide routine maintenance/service to their customers. The ideal candidate will have strong electro-mechanical skills, a customer service-oriented personality, and be smart, energetic, hard-working, and enjoy their work. The company's vision is to serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs, ensuring every customer contact improves the relationship, strengthening supplier partnerships, and encouraging employee potential to earn a fair profit and ensure the future.

Requirements

Five (5) plus years of maintenance experience -- servicing, troubleshooting, and repair of electro-mechanical automated machinery.
Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.
Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.
Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.
60-70% travel during the week (Mon-Fri) during training, 60-70% travel after training.
Must be able to sit for long periods on airplane or in an auto to reach job destinations.
Must be able to have manual dexterity to operate equipment and tools required on the job.
Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Must be able to quickly respond (with the hand, finger or foot) to a signal (sound, light, picture) when it appears.
Must occasionally lift and/or move up to 75 lbs.

Nice To Haves

Experience of maintenance, installation, service and diagnosing issues/repairs on automated food processing and packaging machinery is preferred.
Food Processing or Packaging Machinery experience is desired.
Bilingual English-Spanish skills is desired.
Travel to the islands will be required for this opportunity.

Responsibilities

Apply troubleshooting, mechanical and electrical skills, and knowledge of hydraulic, pneumatic, and electronic control systems to install and maintain processing & packaging machinery.
Provide preventive maintenance and on-site equipment repair.
Travel 80% (Mon-Fri) away from home visiting food plants primarily in the Southwest Region of the country, potentially traveling beyond the territory as required. After training, travel will reduce to 60-70% (Mon-Fri).
Read diagrams, schematic drawings, engineering specifications, and service manuals to determine work procedures.
Engage with customers on site, analyze equipment performance, troubleshoot to isolate problems, and determine actions needed to restore system to performance specifications.
Share information with team members, customers, and supervisors to help prioritize and keep customers apprised of corrective actions and equipment status.
Inform customers of routine preventive maintenance techniques.
Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.