Field Service Technician (Russellville, AR)

The Raymond Corporation•North Little Rock, AR

1d•Onsite

About The Position

At Raymond Central, our technicians are the heart and soul of our company. We are looking for a Field Service Technician to support forklifts, pallet jacks, and racking systems within our customer distribution center locations. This person will be working at a priority customer site most of the time, with some work at other locations.

Requirements

Strong mechanical aptitude & ability; basic knowledge of industrial electricity
Ability to read schematics, diagrams, operation manuals, manufacturer’s specifications
Experience within the industrial maintenance, automotive, heavy equipment industries
HS Diploma or GED
At least two (2) years of hands-on technical experience with mechanical, hydraulic, and/or electrical components
Must be able to push, pull, and lift up to 50lbs
Must be able to climb ladders and/or work on elevated platforms that may be 15’ to 30’ in height

Responsibilities

Maintain, service, and support material handling equipment, systems and products at the customer location in a timely and cost-effective manner so that all requirements are met.
Diagnose, trouble-shoot, and repair forklifts and other equipment in accordance with established guidelines and procedures; ensuring that positive relationships are established.
Perform preventive maintenance on assigned equipment according to established procedures and cost guidelines at customer’s facility.
Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.
Account for all parts, materials, tools, and consumables used as required.
Drive and work safely in accordance with company and/or customer safety policies and procedures.
Develop and maintain positive, effective working relationships with customers and co-workers.
Maintain the van’s interior equipment, storage devices, service manuals and related documents.
Attend meetings, training classes and other company activities as required.
Keep an adequate set of personal tools as required by the position.
Work with all departments and employees to ensure high quality customer service.