Field Service Technician -Southwest
Ametek, Inc.
•Onsite
About The Position
The Field Service Technician provides on-site and remote support to customers, troubleshooting hardware, software, and application issues, while performing installations, repairs, and training on analytical instrumentation. This role involves extensive travel across the U.S. and occasional international travel, requiring a strong technical background and excellent customer service skills.
Requirements
- Associate’s degree in a technical field or equivalent experience
- 5–7 years of hands-on field service or maintenance/repair experience
- Minimum 2 years of Arc/Spark OES analytical instrumentation experience
- Strong chemistry background
- Strong knowledge of control system electronics and high-voltage power supplies
- Understanding of analytical instrumentation operation
- Proficiency with basic hand tools
- Strong computer skills, including MS Office (Excel, PowerPoint, etc.)
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
- Ability to travel extensively within the U.S. (90%+) with occasional international travel
- Must be located within 1 hour of the major airport - Phoenix, AZ, Salt Lake City, UT, Denver, CO, Las Vegas, NV, Dallas or Houston, TX.
Nice To Haves
- Knowledge of vacuum systems, metallurgy, physics, and chemistry
Responsibilities
- Provide on-site, remote, and phone-based technical and application support
- Troubleshoot complex equipment issues and answer technical questions
- Perform installation, service, repair, upgrades, and training at customer sites
- Ensure timely resolution of customer issues and maintain operational quality
- Install complex instruments and execute testing procedures
- Verify product performance and approve operational readiness
- Identify start-up malfunctions and implement corrective actions
- Work closely with in-house Technical Support and Manufacturing teams to resolve issues
- Provide feedback and recommend design improvements
- Maintain up-to-date technical knowledge through ongoing training (local and international)
- Prepare and submit service and expense reports accurately and on time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
