Field Service Technician - Gaithersburg

WSSC Water•Gaithersburg, MD

3d•Onsite

About The Position

The Field Service Technician is responsible for troubleshooting and repairing electronic metering systems, inspecting customer property for meter-related issues, ensuring job site compliance with WSSC Water standards, and performing various meter installation, maintenance, and repair tasks. This role also involves interacting with customers to address inquiries and issues, maintaining accurate records, and managing vehicle inventory.

Requirements

Ability to troubleshoot and repair electronic metering systems.
Ability to inspect customer property and report findings.
Knowledge of WSSC Water standards for meter installation.
Ability to disconnect and reconnect water/sewer services.
Skill in installing automatic metering systems and associated wiring.
Proficiency in installing, replacing, and performing preventive maintenance on water meters and remote reading devices.
Ability to investigate meter readings out of tolerance.
Skill in maintaining accurate records and completing work tickets/reports.
Ability to perform emergency meter repairs.
Capability to perform meter turn-ons and turn-offs and collect payments.
Ability to record daily work activities and prepare reports.
Skill in repairing and replacing water meters.
Ability to requisition supplies and maintain vehicle inventory.
Customer service skills to address inquiries regarding billing and consumption.
Ability to take measurements and sketch locations.
Proficiency in using a variety of hand tools (some powered).
Ability to work in cramped and adverse conditions.
Valid driver's license and ability to drive a vehicle for business purposes.

Responsibilities

Troubleshoots and repairs electronic metering systems.
Inspects customer property, including plumbing fixtures for leaks or meter defects, and reports findings to customers and to appropriate Customer Relations staff.
Inspects job site to ensure that conditions are in compliance with WSSC Water standards for meter installation.
Disconnects and subsequently reconnects water/sewer services of delinquent customers.
Installs simple and advanced automatic metering systems.
Installs wiring for meter reading systems.
Installs, replaces, and performs preventive maintenance on residential and commercial water meters, and remote reading devices.
Investigates meter readings out of tolerance.
Locates and performs jobs on appointment schedule.
Maintains accurate records of repairs and completes work tickets and reports.
Performs emergency meter repairs.
Performs small meter turn-ons and turn-offs for non-payment and/or customer requests, and may collect payments.
Records daily work activities and prepares periodic reports.
Repairs and replaces malfunctioning, leaky, noisy water meters.
Requisitions supplies and consistently maintains inventory of meters and spare parts on vehicles.
Satisfies on-the-spot customer inquiries regarding billing procedures and consumption problems.
Takes measurements and sketches location of meters and curb boxes.
Uses a wide variety of hand tools (some powered) in cramped and often adverse conditions.
Drives a vehicle to conduct WSSC Water business.