Field Service Technician

Alfa Laval Spiral•Houston, TX

3d•Remote

About The Position

The Field Service Technician provides 24/7 on-call field service, troubleshooting, and service training at customer locations for mechanical, electrical, and electronic components, including decanters, high-speed separators, and heat exchangers. The role supports reliable operation, optimum performance, and efficiency. The technician performs preventive maintenance, emergency repairs, and warranty repairs, and manages travel costs and operating expenses associated with service visits. This is a remote opportunity located in the Southeast United States, with travel availability of 70%.

Requirements

Associate’s degree with a strong mechanical background.
Over 5 years of experience in similar roles.
Competent mechanical skills and aptitude.
Ability to communicate operational and safety parameters for Alfa Laval equipment to customers.
Customer service and sales orientation.
Excellent interpersonal skills.
Strong verbal and written communication skills.
Ability to troubleshoot and solve technical problems.
Ability to work as a team player and independently.
Basic PC skills, including Word and Excel.
Ability to learn and use systems for administering service and expense reports.
Perform jobs in line with OHSA requirements.
Complete established safety training programs.
Availability to travel 70%.
Currently reside in the United States or have an established presence in the area, as candidates in these circumstances are being prioritized.

Nice To Haves

Expertise in transmission systems is desirable.

Responsibilities

Perform basic maintenance and minor repairs on selected products at customer sites.
Investigate and resolve basic technical problems on selected products at customer sites.
Prepare assigned service jobs according to the FSE Handbook.
Follow up on actions and promises made to customers.
Write service reports on site and obtain the customer's signature.
Update service execution IT systems with relevant information.
Report unsafe practices and other safety incidents according to local reporting procedures.
Capture Installed Base information on site and communicate sales leads to the sales organization.
Make proactive recommendations to customers about purchasing additional spare parts.
Execute services in Service Centers as required.
Perform preventive maintenance, emergency repairs, and warranty repairs.
Manage travel costs and operating expenses associated with field service visits.
Provide service training at customer locations.