AV Field Service Technician

Visual Sound•Mechanicsburg, PA

13d•Onsite

About The Position

Visual Sound is seeking a Field Service Technician in Mechanicsburg, Pennsylvania. The role ensures optimal performance of audiovisual integration systems through hands-on installation, testing, troubleshooting, repair, quality control, and preventive maintenance at client sites. The technician provides on-site repairs, technical training, and customer support, serving as a link between technical expertise and customer satisfaction. The company’s office hours are Monday through Friday, 8:30 AM to 5:00 PM; the posting does not specify the technician’s working schedule.

Requirements

At least 3 years of related experience servicing audiovisual systems.
Basic knowledge of industry software such as AMX, Crestron, and DSP setup.
Experience with Sony, Barco, NEC, AMX, and other common AV manufacturers.
Experience with Cisco and Extron switchers.
Ability to work in a fast-paced environment and handle multiple responsibilities.
Outstanding customer service ability and strong verbal and written communication skills.
Ability to read and comprehend blueprints, schematics, and training manuals.
Ability to operate a multimeter, oscilloscope, and other related industry and test equipment.
Computer literacy, including Windows, Microsoft Word, Microsoft Excel, and scheduling programs.
Detail-oriented and self-sufficient, with excellent time-management skills.
Strong problem-solving and troubleshooting abilities.
Ability to lift more than 50 pounds.

Responsibilities

Provide on-site and preventive service calls at customer job sites.
Troubleshoot complex audio, video, and control systems, including replacing or repairing LCD, DLP, and CRT projection systems, video/audio systems, controls, and switchers.
Arrange product returns and exchanges with the service coordinator.
Install, modify, and test integrated systems, including selecting, setting up, and operating standard test equipment; interface between the project manager and client.
Provide technical assistance to other departments and staff as needed.
Provide technical phone support to customers and internal staff, including answering questions and offering troubleshooting suggestions.
Give service coordinators assigned case numbers and close-out paperwork or information in a timely manner.
Demonstrate product and system capabilities to clients at all levels, including one-on-one.
Provide documentation promptly, including material and labor reports, preventive maintenance reports, expense reports, job-costing records, and timesheets.
Develop and promote the company’s presence as a service provider in the assigned market.
Establish and support customer relationships using personal selling skills and contacts.
Perform other activities and responsibilities as directed by management.