Field Service Technician (Fort Wayne)

Pregis•Fort Wayne, IN

8d•Remote

About The Position

Pregis is seeking a Field Service Technician to join their team. This role is primarily responsible for the installation, repair, maintenance, and management of Pregis Packaging and Sharp Systems/Equipment, with a strong emphasis on Pregis Packaging equipment. The technician will provide in-field support to customers, optimize material delivery systems, and conduct preventive maintenance. They will also be responsible for troubleshooting equipment and material issues, generating quality control reports, and ensuring timely completion of service documentation. The role requires acting as a primary technical resource for assigned products, maintaining up-to-date knowledge, and managing inventory of parts and tools. Additionally, the technician will coordinate field testing of new products, analyze equipment performance, and adhere to company policies. The position involves daily local travel to customer sites, with potential for overtime and travel to other service locations across North America. The role also supports and develops Field Services staff through collaboration and problem-solving.

Requirements

Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics.
Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude.
Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels.
Ability to work successfully with little to no direct supervision.
Effective time management and cost control skills.
A clean driving record is required (company car is provided).
Availability to travel daily Monday to Friday within an assigned territory.
Ability to occasionally lift or move up to 50 lbs.
Familiarity with Microsoft Office applications.
Walking extended distances.
Standing for extended times up to 75% of the day.
This role requires up to 50% travel.

Nice To Haves

Associate’s degree or equivalent from 2-year college (preferred)
At least 5 years of related experience and/or training (preferred)

Responsibilities

Deliver in-field support and optimize material delivery systems.
Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports.
Ensure timely and thorough completion of all service-related documentation.
Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
Function as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
Maintain accuracy and completeness in the preparation of all required documentation.
Maintain inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
Execute debugging and correction of operating procedures and mentor others in troubleshooting methodologies.
Coordinate and facilitate field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
Maintain precise and current records for all co-managed parts and tool inventories.
Consistently adhere to full compliance with established financial and operational policies and procedures.
Be available to travel upon request to provide support at other service locations across North America.
Support and develop Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.