Field Service Technician-Dayton, OH

NCR Corporation

21h•Onsite

About The Position

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining, headquartered in Atlanta, Georgia, serving customers in over 35 countries. The company combines a flexible, intelligent platform with end-to-end payments capabilities and services, empowering retailers and restaurants to enhance their operations and customer experiences. This role is for a Field Service Technician I in Dayton, OH. NCR Voyix is seeking Field Service Technicians to join its Field Services Team, which focuses on delivering solutions and building long-term customer relationships. As a first-line responder, the technician will communicate openly and helpfully, triage customer issues, and proactively address problems. Formal training is provided by NCR Voyix through virtual and hands-on classroom sessions to ensure technicians are well-equipped to provide excellent service. NCR Voyix is committed to employee growth, fostering a learning community with dedicated teachers, mentors, and coaches. The company values diversity and equal employment opportunity, aiming to create an inclusive environment where all employees feel a sense of belonging and are recognized for their contributions. This role is crucial for keeping commerce running globally and serves as an ambassador for the NCR Voyix Brand.

Requirements

Local candidate to specific geographic area
Authorized to work in the US
At least 18 years of age
Have a valid driver’s license and driving record that satisfies NCR fleet requirements.
PC skills, basic electronic skills, and some specific hardware and operating system familiarity
Ability to perform essential functions of the job with or without a reasonable accommodation.
Prolonged travel with driving several hours per day.
Rotating and weekend shifts
Flexible shift work – Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, N+ Certification
One or more years of related experience

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively.
Service electromechanical equipment like self-checkout systems within an assigned territory.
Perform maintenance, repair, PM work, and system overhauls.