Field Service Technician - Lifecycle Services
About The Position
The Field Service Technician position reports to the Service Manager and works closely with Sales Managers, Engineers and Operations Leaders to ensure customer expectations are exceeded with every assignment. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernizations. The Field Service Technician is also responsible to deliver total equipment lifecycle management services including installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training. A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined to be able to perform in time-pressured and intensive work environments.
Requirements
- High School Diploma or equivalent required.
- Strong mechanical and electrical background required
- Must be at least 21 years of age, have a valid driver's license, a good driving record and ability to obtain a passport.
- Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home.
- Travel for a minimum of 1 week/ 4 week maximum.
Nice To Haves
- EE, EET, EECS or Industrial Electronics degree is a plus
Responsibilities
- Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
- Conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
- Perform quality control tests on repaired equipment, as needed
- Achieve service delivery goals including response time, first time fix and customer satisfaction rates
- Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
- Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation
- Responsible for timely and accurate documentation of all service activities
- Provide equipment reliability feedback to quality engineering and collaborate on improvements
- Attend training classes and technician meetings as required
- Comply to industry, company and customer safe working practices
Benefits
- Medical, Dental, and Vision coverage
- Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
- Paid life insurance and disability insurance, with options to purchase additional coverage
- Paid Maternity Leave
- Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance
- 401(k) plan with company match
- Educational Assistance reimbursement
- Accrued Paid Time Off (PTO)
- 10 paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
