Field Service Technician

Ecolab•South Bend, IN

1d•Onsite

About The Position

Ecolab's Nalco Water division is seeking a Field Service Representative I to provide expert service and support for water treatment and disinfection systems. This role involves working independently in the field, building customer relationships, and delivering solutions that protect resources and improve operational performance. The position is based in South Bend, IN, covering a 150-mile radius with a focus on Data Center and Micro-electronic industries, and requires up to 50% overnight travel.

Requirements

High school diploma or equivalent
1 year of experience in water treatment or an industrial/mechanical environment
Position requires a current and valid Driver’s License with no restrictions
No immigration sponsorship available for this position

Nice To Haves

Associate’s degree or trade school certification
Demonstrated mechanical aptitude
Experience in water treatment or specialty chemical industry
Familiarity with boilers, cooling towers, and wastewater treatment systems
Proficiency with Microsoft Office Suite

Responsibilities

Deliver expert service and support for cooling tower cleaning and water disinfection
Provide technical support and escalate complex challenges as needed
Build strong relationships with customers and promote best practices
Ensure full compliance with safety policies and procedures
Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
Provide technical support to customers; identifying and resolving customer pain points, escalating as required
Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts
Execute cooling tower, treatment, and large-scale water disinfection
Operate basic hand/power tools to complete service tasks