Field Service Technician

Barry-Wehmiller

19h • $35 - $45 • Remote

About The Position

BW Packaging is hiring a full-time, non-exempt Field Service Technician to install, commission, troubleshoot, repair, and support packaging equipment at customer sites. The role is based in the Northeast and may be deployed regionally, on large systems installations, or in a hybrid plant-and-field capacity. Travel can reach 80% across North America and internationally, with regional assignments prioritized where possible and occasional short-notice travel, weekend work, and multi-week stays.

Technicians bring new and upgraded packaging lines online, diagnose mechanical, electrical, pneumatic, hydraulic, and controls issues, and help customers achieve equipment speed and quality targets. They train customer operators and maintenance teams, support trials and maintenance work, document service findings, and act as technical advisors to improve equipment reliability and performance. Senior technicians also lead complex commissioning and acceptance tests, direct site teams, and mentor newer technicians.

The position offers a starting rate of $35–$45 per hour depending on experience and location, guaranteed pay for 40 hours each week, and overtime. BW provides paid training, PPE and safety equipment, a laptop and mobile phone, annual tool reimbursement, and travel and per diem support while on assignment. Benefits include medical, dental, and vision coverage, PTO, a 401(k) with company match and immediate vesting, company-paid life and disability insurance, paid parental leave, and wellness and mental health resources.

Requirements

• Strong skills in at least two of the mechanical (including hydraulics and pneumatics), electrical, and PLC/controls areas, with motivation to develop skills in the third.
• An associate or bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Automation, Engineering Technology, or a related technical field; or an equivalent combination of military technical training, vendor certifications, and hands-on experience commissioning, troubleshooting, and repairing automated production or packaging equipment.
• Ability to read electrical, pneumatic, and hydraulic schematics and troubleshoot wiring and I/O.
• Systematic and practical problem-solving skills, including the ability to devise workable solutions when documentation does not address the issue.
• Strong communication skills for interacting with customers, team members, and leadership; ability to prepare detailed service reports and deliver operator and maintenance training.
• Valid driver's license and a passport or ability to obtain one.
• Authorization to work in the United States.
• Ability to travel up to 80%, sometimes on short notice.
• For Senior Field Service Technician: at least 5 years of field service or commissioning experience, expert-level skills in at least two core technical areas, and experience writing PLC logic and configuring HMIs, SCADA, VFDs, or servo systems.

Nice To Haves

• Experience with can seamers, fillers and cappers, fill-seal or form-fill-seal machines, bag fillers, VFFS baggers or flow wrappers, labelers, cartoners, case and tray packers, palletizers, or depalletizers.
• Experience with packaging equipment from BW brands including Angelus, Hema, Hayssen, Thiele, Symach, Harland, or Fleetwood, or equipment from other manufacturers.
• Field service or commissioning experience with an OEM, machine builder, or system integrator.
• Food and beverage plant experience, including CIP and GMP.
• OSHA 10 or 30 certification, or experience as a safety lead.
• Experience with Allen-Bradley Studio 5000 and Siemens TIA Portal.
• Experience with HMI, SCADA, and machine vision systems, including FactoryTalk, Wonderware, and Cognex.
• Experience with VFDs, servo and motion control, and robotics such as ABB or FANUC.
• Spanish or another second language.

Responsibilities

• Install and commission new and upgraded equipment, and run it until it meets speed and quality targets.
• Diagnose and repair mechanical, electrical, pneumatic, hydraulic, and controls problems to restore production.
• Troubleshoot and modify PLC logic and support customers remotely by connecting to their equipment online.
• Train customer operators and maintenance teams to operate and maintain equipment independently.
• Support trials, retrofits, changeovers, preventive maintenance, and equipment audits.
• Serve as a technical advisor at customer sites and identify upgrade, maintenance, and service opportunities that improve equipment reliability and performance.
• Prepare service reports and document root-cause findings and equipment updates to keep manuals, drawings, and programs current.
• Prioritize safety for yourself, your team, and the customer's team.
• For senior technicians: lead complex line commissioning and factory and site acceptance tests, direct site teams that include other OEMs and contractors, and mentor newer technicians.

Benefits

• Guaranteed pay for 40 hours every week, plus overtime.
• Medical, dental, and vision coverage, and PTO starting on day one.
• 401(k) with company match and immediate vesting.
• Company-paid life and disability insurance.
• Paid parental leave.
• Wellness and mental health resources and additional programs to support employees and families.
• Paid training on BW equipment and opportunities to take on more complex work as skills grow.
• Company-provided PPE and safety equipment.
• Company-issued laptop and mobile phone.
• Annual tool reimbursement.
• Travel and per diem support while on assignment.
• Branded apparel.
• Ongoing safety and technical training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree