Field Service Technician - PV

Sungrow USA Corporation•Albuquerque, NM

19d•$36 - $40•Onsite

About The Position

This role supports field service operations for Sungrow USA, including commissioning, warranty, and Operations and Maintenance (O&M) of installed sites in the region. Reporting to the regional field service supervisor, the technician troubleshoots, repairs, maintains, and supports commissioning of PV inverters and ancillary equipment or systems, generally at customer sites or staging yards and warehouses. The position follows Sungrow’s “ZERO HARM” safety mandate and gives priority to personnel and equipment safety. It implements and enforces facility safety policies and procedures covering safety information, hazard analysis, safe operations and maintenance training, subcontractor compliance, plant integrity, work permits, emergency planning, and response. The technician performs technical work on solar inverters, battery energy storage systems (BESS), power conversion systems (PCS), batteries, and ancillary equipment. Work includes installation, operation, testing, maintenance, troubleshooting, pre-commissioning and commissioning, and—where assigned to O&M—preventive maintenance and other contract-based LTSA activities. The role may involve investigating solar plant and grid issues, conducting component-level troubleshooting and replacements, updating software, leading field upgrade and rework projects, and coordinating with customers, engineers, contractors, and other internal teams. The position requires field work, extensive travel, safety compliance, and timely, accurate documentation.

Requirements

Associate’s degree in an Engineering or Computer Science discipline from an accredited university or college.
At least 3 years of overall experience in a technical field.
At least 2 years of experience with solar inverters or BESS.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Strong complex problem-solving ability and motivation as a self-starter.
Accountability for taking ideas from inception to delivery in an environment using robust metrics to measure success.
Excellent verbal and written communication skills and ability to interact professionally with diverse partners, senior managers, and subject matter experts.
Ability to use test equipment and hand tools as required.
Ability to closely follow instructions and established procedures or SOPs to perform job duties.
OSHA, NFPA 70A, and electrical safety knowledge or experience.
Valid driver’s license and clean driving record.
OSHA 10 certificate required within 12 months of hire.
NFPA 70e certificate required within 12 months of hire.
Ability to perform essential job functions involving lifting, carrying, pushing, and pulling tools, equipment, and materials.
Ability to lift and carry up to 50 pounds, with or without reasonable accommodation.
Ability to stand, walk, bend, stoop, kneel, crouch, and reach frequently during field assignments.
Ability to work in varied field environments, including confined spaces, uneven surfaces, and varying weather conditions.
Ability to follow safety policies and training requirements, including use of personal protective equipment.
Willingness to travel more than 80%.

Nice To Haves

Renewable industry experience.
Power electronics experience.
Experience and/or certification with medium-voltage transformers.

Responsibilities

Install, operate, test, and maintain string and central solar inverters, BESS systems, PCS, batteries, and ancillary equipment.
Troubleshoot and diagnose equipment issues in accordance with Sungrow maintenance and repair guidelines.
Support and perform pre-commissioning, with or without a grid emulator, and commissioning of solar inverters and BESS systems according to schedules and work plans.
For O&M assignments, perform preventive maintenance and other Long Term Service Agreement (LTSA) activities as specified by contract.
Investigate solar plant issues, including DC array grid faults, inverter design issues, and utility grid transients; for BESS work, investigate SOC and module or component issues, replace electrical or electronic parts, and update software versions as needed.
Provide engineering and project teams with feedback on potential mechanical and electrical design improvements.
Lead field software and hardware upgrade or rework projects; explain technical scope to customers and manage schedules and commitments.
Coordinate with customer SCADA engineers to configure communications and parameters involving Sungrow controllers and F&G systems as needed.
Describe observed troubleshooting sequences and procedures accurately; identify and document basic mechanical and electrical issues; perform basic corrective maintenance.
Create or modify field service safety, troubleshooting, and maintenance procedures as required.
Lead contractors at sites when used, ensuring submission of daily activity and JSA reports and compliance with Sungrow standards and expectations.
Prepare and submit personal Daily Activity Reports and Daily JSA Reports.
Work independently in the field and with Design Engineers to resolve high-level technical issues and support root-cause investigations for technology applications on complex projects.
Coordinate with engineering, logistics, financial, and program management disciplines to maintain solar plant operations.
Verify compliance with engineering documentation standards and test procedures, follow level-appropriate standard operating procedures, and complete documentation in a timely and organized manner.
Create and submit field paperwork and documentation required for site and project compliance.
Serve as a safety second if needed.
Follow company safety policies and training requirements, use required PPE, comprehend Job Hazard Analysis, and conduct level-appropriate Job Hazard Analysis.
Serve as a designated Authorized Person for LOTO.