Field Service Technician

NCR Voyix•Jacksonville, NC

11d•Onsite

About The Position

NCR Voyix is looking for Field Service Technicians to provide best-in-class service to some of the largest retail customers in the industry. This role acts as a first line response to customers, communicating in an open, helpful, and engaging manner to find the right solution. You will organize, triage customer issues, and handle some problems before they start. Formal training is provided through NCR Voyix, enabling fast learning and fostering an environment where you can stretch yourself and make an impact. NCR Voyix is committed to growing the capabilities of its people through a learning community with diverse individuals, new ways of thinking, and dedicated teachers, mentors, and coaches. This role keeps commerce running across the globe and is an ambassador for the NCR Voyix Brand.

Requirements

Local candidate to specific geographic area.
Authorized to work in the US.
At least 18 years of age.
Have a valid driver’s license and driving record that satisfies NCR fleet requirements.
PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
Ability to perform essential functions of the job with or without a reasonable accommodation.
Prolonged travel with driving several hours per day.
Rotating and weekend shifts.
Flexible shift work – Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, N+ Certification.
One or more years of related experience.

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively.
Service electromechanical equipment like self-checkout systems within an assigned territory.
Perform maintenance, repair, PM work, and system overhauls.
Be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.