Field Service Technician

Ags•Las Vegas, NV

7d•Onsite

About The Position

Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

Requirements

High School diploma or GED.
Valid driver's license and vehicle insurance.
Basic knowledge of AC/DC electronics and computer networking.
Basic computer skills.
Good understanding of Microsoft Office suite (Word, Excel, Outlook).
Ability to work a sometimes-changing schedule, including mornings, nights, weekends, and holidays.
Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions.
Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds.

Nice To Haves

Gaming experience.
Knowledge in electronics/computer networking.

Responsibilities

Installing, upgrading, and performing procedures on gaming equipment.
Performing preventative and general maintenance on AGS casino products.
Completing paperwork and reports accurately and in a timely manner.
Providing excellent customer service to internal and external customers.
Fixing service incidents quickly and efficiently, and escalating issues when needed.
Tracking necessary parts and inventory.
Participating in a weekly on-call rotation.
Following all safety protocols and maintaining composure in high-energy environments.