Field Service Technician - Gainesville FL
About The Position
The Field Service Technician provides on-site technical support to CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology. This role supports point-of-sale (POS), pharmacy systems, networking equipment, and other in-store technologies. The technician diagnoses and resolves technical issues, performs preventative maintenance, and ensures minimal disruption to store operations. This position works closely with remote support teams such as network services, software engineering, and help desk personnel to restore service and identify root causes of issues. The Field Service Technician maintains accurate service records and ensures timely resolution of all assigned work while delivering excellent in-store customer support.
Requirements
- 1+ years of hands-on experience troubleshooting hardware, repairs, and maintenance
- Valid driver’s license with no major violations
- Willingness to travel frequently between CVS Pharmacy locations within Gainesville FL (must reside within the service area)
- Availability to work flexible hours, including days, nights, weekends, and holidays
- Ability to lift 75 lbs and occasionally work on ladders
- High School Diploma or GED required
Nice To Haves
- Technical certifications
- Associate’s or technical degree
- Previous field service technician experience
Responsibilities
- Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
- Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
- Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
- Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
- Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.
- Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
- Collaborate with cross-functional IT teams (help desk, network engineers, and software developers) to escalate and resolve issues as needed.
- Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
- Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
- Participate in an on-call rotation and respond to urgent service needs as required.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
