Field Service Technician - San Antonio, TX (60451)

Core Health & Fitness, LLC•Houston, TX

2d•Onsite

About The Position

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry. At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place. We are looking for Field Service Technician to join our growing team.

Requirements

General knowledge of the fitness industry
Ability to explain scientific and technical ideas in simple language.
Ability to ensure technical verbiage is easy to understand by the layperson.
Proficient in the Adobe Suite to include InDesign, Photoshop and Illustrator.
Skilled in Solidworks and Composer.
Ability to be detail-oriented in a fast-paced, multi-tasked environment with the ability to work on and manage multiple projects simultaneously
Have professional phone etiquette, and maintain professional attitude and communication towards internal and external customers
Service Technicians are required to provide basic hand tools.
Subject to each state’s regulations.
Optimistic, positive thinker, and team player
Excellent oral and written communication skills
Ability to adapt to frequent change
Strong analytical and problem-solving skills
Experience with Technical Writing in a manufacturing environment required.
Minimum 2 years related technical writing experience
Bachelor’s degree in Engineering or related field.

Nice To Haves

Basic knowledge of the fitness industry
Writes a variety of technical reports, manuals and customer service bulletins for documentation for a wide range of uses
Responsible for coordinating the display of graphics and the production and release of finished documents following final approval.
Meet cross-functionally throughout the organization to establish technical specifications.
Collaborate with stakeholders for input and approval.
Study drawings, specifications, mockups, product samples and prototypes.
Source subject matter information from the support site.
Use Composer to prepare drawings as needed and assist in the development of communication surrounding product changes
Ensure project metrics and foundation templates are maintained and up to date.
Communicate deliverables with clear due dates and escalate as needed.
Shoot video as required of products for installation and/or preventative maintenance.
Adjust copy as necessary and proofread for grammar and spelling.
Participate in the Change Management process both for engineering changes and for quality issues.
Subject Matter Expert in assigned product lines, learning the product from top to bottom.
Be an active member of NPI product launches.
Develop curriculum and deliver training classes as required.
Responsible for Warranty BOM development, creation of service drawings, manuals, and all technical documentation as it relates to New Product Development within the given portfolio.
Provide spares forecasting for NPI spares to planning.
Review and update spares pricing per approved process.

Responsibilities

Accepts, schedules, and completes work orders within 48 hours.
Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
Follow testing procedures accurately.
Service and maintain Core Health & Fitness product lines at customer locations in assigned service area; ensure service calls and repairs are carried out following company policies.
Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
Communicates information regarding product performance and relays field feedback to Director of Services.
Inspect newly installed equipment on site where necessary.
Maintain vehicle inventory/parts through regular cycle counts, daily paperwork processing required.
Process return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
Must attend all required trainings, become proficient with computer software used for workday, and pass certifications on all relevant equipment.
Ability to schedule and have regular maintenance performed with contracted service provider.
Ability to submit expense reports and other required paperwork in a timely manner.
Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk.
Staff are expected to wear/use protective equipment when needed or as required at each site.
Offer Core Health and Fitness Preventative Maintenance, Paid Service and Extended Warranty Product to customer throughout day-to-day activity.
Refer customers who have questions about new products to your sales team
Keep Sales informed of upcoming purchases or needs customers are planning.