Field Service Technician

TGI MAIN COMPANY•Melville, NY

34d•Onsite

About The Position

TGI Office Automation, a second-generation family-owned business with over 61 years of experience, is a comprehensive office technology provider offering scalable solutions for complex business issues. They offer innovative technology from industry-leading partners. TGI Office Automation is seeking a bright, highly motivated, and enthusiastic Field Service Technician to join their growing team. This is a great opportunity to join a fast-paced team focused on supporting the company's growth. TGI's mission is to empower businesses through office automation, improving profitability with smart, strategic solutions that help customers reduce costs and maintain a competitive position.

Requirements

A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
Working knowledge of computer systems such as Microsoft, Apple and basic network connectivity, print drivers.
Must possess electrical/mechanical aptitude.
Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
Driver's License / Vehicle (Required)

Nice To Haves

Copier/Mechanical: 2 years preferred

Responsibilities

Manages territory, inventory, and customer relationships, along with maintaining a high level of customer satisfaction.
Responsible for providing quality service calls on each piece of equipment serviced.
Travel to client sites within an assigned geographic area to repair and maintain office equipment (Copiers, printers, fax).
Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal, and customer call assistance.
Follows proper call handling procedures while maintaining the minimum call per day average.
Maintains effective relationships with customers and fellow employees.
Must follow the policies and procedures set forth by TGI Office Automation.