Field Service Technician

Sun Automation • Glen Arm, MD

33d • Onsite

About The Position

Field Service Technicians are responsible for equipment installations, customer training, and technical support on-site to customers including customer plant personnel. This position requires proficiency with Electrical abilities and troubleshooting and a basic understanding of Mechanical principles.

Requirements

• Advanced knowledge of electrical disciplines, installation procedures, and machinery troubleshooting; mechanical disciplines knowledge a plus.
• Ability to read, interpret and follow complex electrical schematics, diagrams, engineering drawings, and any other written instructions or procedures as necessary for installation of machinery.
• Strong understanding of PLC based machinery controls and troubleshooting capabilities.
• Proficient in written and oral communication skills, analytical problem solving, decisiveness, and planning is required.
• Good communication skills and interaction with all levels of personnel in customer facility.
• This position requires extensive travel to customer sites both domestically and internationally.

Nice To Haves

• mechanical disciplines knowledge a plus

Responsibilities

• Provide technical assistance to customers on-site for service and repair of corrugating and/or finishing equipment.
• Lead and/or participate in installation of machinery at customer sites.
• Provide training on operation and maintenance to the end-users of SUN equipment.
• Troubleshoot and repair complex field service issues; take ownership for solutions per company standards.
• Use discretion with regard to business related expenses, limiting them to those that are necessary and reasonable.
• Travel extensively domestically and as needed internationally in order to support customer plant operations.

Benefits

• Medical
• Dental
• Vision
• 401k Plan with Company Match
• Bonus Program (variable annual bonuses based on company performance)
• Employee Stock Ownership Plan (annual ESOP stock allocations after meeting eligibility criteria)
• Wellness Program
• Education Assistance
• Paid Time Off
• Safety Shoe and Prescription Safety Glasses Program
• Seniority Recognition Program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed