Field Service Technician - Twin Cities, MN (Weekends Required)

CASH DEPOT LTD•Lakeville, MN

5d•$25 - $28•Onsite

About The Position

Cash Depot is seeking motivated individuals to join their team as Field Service Technicians in the Twin Cities, MN area. This role involves installing, maintaining, troubleshooting, and repairing ATMs, AirVac equipment, and other Cash Depot products. The position requires working independently, solving technical problems, and providing exceptional customer service. The company offers a guaranteed 40-hour work week, paid drive time, a company vehicle, paid training, and a profit-sharing program.

Requirements

High School Diploma or GED
Valid Driver's License with an acceptable driving record
Ability to be insured under the company's vehicle insurance program
Strong communication and customer service skills
Ability to work independently with minimal supervision
Strong organizational and problem-solving skills
Ability to adapt to changing priorities and service needs
Ability to safely lift, move, and work with equipment required for the position

Nice To Haves

Mechanical, electrical, or electromechanical troubleshooting experience
Field service experience
ATM, kiosk, vending, gaming, or similar equipment experience
Route-based service experience
Customer-facing technical support experience

Responsibilities

Install, convert, repair, remove, and maintain ATMs, AirVac systems, and other Cash Depot equipment.
Perform preventative maintenance and service calls.
Diagnose equipment issues and perform repairs.
Complete ATM software updates and equipment upgrades.
Clear ATM jams and perform basic machine diagnostics.
Escalate advanced technical issues when additional support is required.
Partner with dispatch to complete scheduled service requests.
Execute service calls accurately and efficiently.
Maintain assigned inventory and communicate supply needs.
Complete all service documentation, reports, and paperwork accurately and on time.
Maintain performance standards related to service quality, efficiency, safety, and first-time fix rates.
Build positive relationships with customers.
Communicate professionally with customers, dispatch, and support teams.
Respond to customer needs and concerns in a timely manner.
Represent Cash Depot professionally at all customer locations.
Assist with training and ride-alongs as needed.
Support fellow technicians when required.
Identify opportunities for process and efficiency improvements.
Follow all company safety and security procedures.