Field Service Technician - Philadelphia and New York

Becton Dickinson Medical Devices•Milpitas, CA

8d•Hybrid

About The Position

The Field Service Technician will install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards. This role involves providing follow-up service by calling customers who have recently been provided service, accurately maintaining car stock inventory, test equipment, tools, and technical data. The technician will also complete service documentation as required, maintain expense levels within established guidelines, and report quality control and other technical problems in detail to the Service Center and System Support Engineering Manager. Additionally, the role requires accurate maintenance and utilization of a company vehicle, effective interface with other departments and managers to resolve customer problems, and accountability for providing support that meets BD standards of outstanding quality service. The technician will also be accountable for company-issued credit cards, travel advances, company vehicle, and trunk stock of spare and repair parts. As a representative of BD, the technician will promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment. The territory includes Philadelphia, Upstate NY, NJ, and the NY Metro Area. This position involves approximately 60% travel with 1-2 overnight stays per week.

Requirements

A minimum of a High School diploma
A minimum of 3 years’ experience fixing instruments or components
A valid Driver's License with a clean motor vehicle record
Prior Field Service Engineer experience
Previous experience fixing medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems

Nice To Haves

Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
Flow Cytometry experience is a plus
Technical military training
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

Responsibilities

Install and service instrumentation with minimum direct supervision, in accordance with current ISO and GMP standards.
Provide follow-up service by calling customers who have recently been provided service.
Accurately maintain car stock inventory, test equipment, tools, and technical data.
Complete service documentation as required by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
Maintain expense levels within established guidelines for field service travel and sites visits.
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.
Interface effectively with other departments and managers to resolve customer problems and issues.
Provide support to customers that meet BD standards of outstanding quality service at all times.
Be accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment as a representative of BD.