Field Service Technician (Northeastern US)

Sarstedt, Inc.•North East, MD

112d•Remote

About The Position

Hit the road as a Field Service Technician where you will be hands-on with cutting-edge lab automation, solving real-world problems, and helping customers keep critical healthcare operations running.

Requirements

Must be located in the Northeast (i.e. MD, NJ, NY, CT, DE, PA)
Associate’s degree in electronics, mechanical technology, or related field (or equivalent experience)
Hands-on experience with troubleshooting electrical, mechanical, or automated systems
Working knowledge of pneumatics, schematics, and technical diagrams
Strong problem-solving skills and ability to think independently in the field
Customer-focused mindset with strong communication and interpersonal skills
Ability to stay organized, manage time effectively, and work with minimal supervision
Basic computer skills (Microsoft Excel, Word, and service reporting systems)
Overnight travel is required (up to 75%+, including air travel)
Valid driver’s license and ability to operate a motor vehicle
Ability to lift and move equipment up to 100 lbs. (occasionally)
Ability to stand, walk, bend, kneel, and work in various environments for extended periods
Ability to work safely around electrical systems and mechanical equipment
Flexibility to adapt to changing schedules and customer demands

Nice To Haves

Field service, maintenance technician, or automation experience.
Experience in medical devices, laboratory equipment, or manufacturing environments
PLC or controls experience

Responsibilities

Be hands-on with strong people skills, bringing calm and confidence to customers while installing and servicing SARSTEDT laboratory automation equipment onsite with our valued customers.
Troubleshoot and repair electrical, mechanical, and pneumatic systems with a focus on first-time resolution.
Perform preventative maintenance, ensuring reliable and consistent equipment performance.
Train and patiently support customers on proper equipment use and basic troubleshooting.
Complete clear, accurate service reports and documentation.
Manage tools, parts, and inventory to be prepared for any situation.
Coordinate travel and prioritize service calls based on customer needs.
Communicate effectively, tailoring your approach to customers, teammates, and leadership.
Follow all safety procedures and ensure compliance at all times.

Benefits

Competitive base salary
Generous paid time off
Nine (9) company paid holidays
Two (2) additional floating paid floating holidays
Two (2) hours of PTO for annual preventative care, including physical, or vaccinations
Affordable medical, dental, and vision plans
HSA and FSA options
Complimentary screenings and wellness assessments
Discounted gym memberships, fitness classes, and wellness challenges
Confidential support resources for life and well-being
401(k) with company match
Paid parental leave
Tuition reimbursement and career growth opportunities
Discounts through select SARSTEDT partners