Field Service Technician - Spokane, WA

Coats•Spokane, WA

3d•Onsite

About The Position

As a Field Service Technician, you will specialize in the installation, training, and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment including proper technique and accessory usage. You will interact with customers of Coats products, shop managers, automotive technicians, and other members of the tire and wheel services industry. This position will also interact with various Coats employees, especially those in field service, customer service, and finance.

Requirements

High-school diploma or equivalent is required.
1-2 years of mechanical/electrical installation, repair and/or assembly, or other relevant work experience.
Minimum 1 – 2 years Customer Service experience with a demonstrated dedication to providing outstanding service and support as well as a positive, professional, proactive presence.
Ability to plan, schedule, and coordinate activities to satisfy customer needs on a timely basis.
Outstanding communication (both oral and written) skills.
Must be fluent in English, including verbal and written.
Comfortable with computer and mobile device usage.
Ability to maintain a clean driving record with legal state driving license (annual Motor Vehicle Reports are conducted for safety purposes).
Ability to lift, carry, and push/pull up to 50lbs.
Comfortable calling out and escalating any unsafe conditions that may be presented during scope of work.

Nice To Haves

Technical degree in a related field is preferred.
Working knowledge of electrical systems, pneumatics, and hydraulics, including the ability to read schematics and use the appropriate testing devices proficiently preferred.

Responsibilities

Specialize in the installation and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment.
Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage.
Conduct installation and removal of tire and wheel service equipment.
Conduct product training and demonstration during installation of new equipment to end-users.
Conduct the billing and collection for services rendered, including processing invoices as well as collecting cash, checks, and other forms of payment.
Manage parts inventory and perform a cycle count of inventory in each of the defined time periods.
Perform other duties and responsibilities as assigned.